Legal Name: Snap Cine Digital
Snap Cine Digital is committed to ensuring customer satisfaction. This Refund Policy outlines the terms under which refunds are issued for services purchased through our platform. By using Top Hat Tech, you agree to this Refund Policy.
Eligibility for Refunds
Refunds may be granted under the following conditions:
1.Service Non-Delivery – If you have purchased a service but have not received access within the promised timeframe, you may be eligible for a refund.
2.Technical Issues – If you experience persistent technical issues preventing you from using our services, and we are unable to resolve the problem, you may request a refund.
3.Incorrect Charges – If you were mistakenly charged due to a system error, duplicate transaction, or unauthorized charge, we will process a refund upon verification.
Non-Refundable Cases
Refunds will not be provided in the following cases:
1.If the service has been used or partially used.
2.If the issue is due to user error, such as incorrect account details or misuse of the service.
3.If the refund request is made after the specified refund period (if applicable).
4.If the service was purchased as part of a promotional or discounted offer, unless otherwise stated.
Refund Process
To request a refund, please follow these steps:
1.Contact our support team at support@snapcinedigital.com with details of your purchase and reason for requesting a refund.
2.Our team will review your request and may ask for additional information.
3.If approved, refunds will be processed within 7-10 business days using the original payment method.
Changes to this Refund Policy
Snap Cine Digital reserves the right to modify this Refund Policy at any time. Any updates will be posted on our website. Continued use of our platform after policy changes will indicate your acceptance of the revised terms.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at support@snapcinedigital.com.